TERMS AND CONDITIONS OF THE ANURA PROJECT

The Anura Project is committed to providing quality educational and ecotourism experiences in harmony with nature. By making a reservation with Anura Ecological Park S.A., you agree to the following terms and conditions. If you have any questions, please contact us before making your reservation. Once the reservation has been made and the corresponding payment processed, it is assumed that you have understood all terms and conditions, including applicable charges and refunds.

Terms, Conditions, and Special Information

The agreements for tours, educational activities, and services provided by the Anura Project are subject to the terms and conditions outlined in this document. Please read this information carefully.

1. Reservations: Bookings for our activities must be made at least 4 hours in advance, which allows us to coordinate all the resources necessary for their correct execution. If the request is made less than 4 hours in advance, ANURA reserves the right to accept or reject it depending on the circumstances and availability. All bookings are confirmed based on the availability of dates and the current calendar of activities. Any changes due to force majeure will be communicated to customers as soon as possible.
2. Costs: The published prices represent a range of rates based on tour duration, the number of participants, and the type of activity selected. The quotation sent by email details the specific costs. Rates are subject to change without prior notice unless the reservation is formally confirmed. A 30% discount is available for children aged 5 to 12 on many services; please inquire if the service you wish to book includes this discount.
3. Does Not Include:
   • Transportation to and from the park, unless specified.
   • Meals and drinks not included in the activity.
   • Travel insurance (recommended for activities in natural areas).
   • Personal expenses, such as tips or purchases on-site.
4. Payment Policy: Payment must be made at the time of booking confirmation or two days before the day of service and the receipt must be sent by email or WhatsApp, with confirmation of receipt by the ANURA team.
5. Payment Methods:
   • Bank Transfer: Account information will be provided after confirmation.
   • Credit or Debit Card: A secure link for online payment via Bac San Jose will be sent.
   • Cash will not be accepted for payment of tickets or tours.
6. Itinerary Changes: If it is necessary to modify or postpone the tour for reasons unrelated to the Anura Project (decisions made by the client), any additional costs will be borne by the client. Unused services are non-refundable.
7. Cancellation Policy:
   • If the cancellation is made more than 2 days in advance, 100% of the total amount will be refunded. If the payment was made using the secure online payment link from Bac San Jose, 95% of the amount paid will be refunded due to bank operating costs.
   • If the cancellation is made more than 24 hours but less than 48 hours before the activity, 50% will be refunded to cover operating costs.
   • If the cancellation is made less than 24 hours before the activity, no refund will be issued. «No Shows» are charged 100% of the reservation.
   • When an activity is held, a 10-minute grace period will be given for possible delays by the client. After this time, it is at Anura’s discretion to allow entry to the tour. Any delay or inconvenience should be notified in writing to reception.
8. Change Policy: Changes made more than 24 hours in advance will not incur extra charges. Changes requested within less than 24 hours but more than 4 hours before the activity will be subject to an additional $20 USD administrative fee per modification, applicable to each affected service. No changes will be accepted less than 4 hours before the start time of the activity.
9. Client Responsibility: The client must comply with the park’s rules and regulations and agrees to follow the guide’s instructions for their safety and that of other visitors. Admission is prohibited for individuals under the influence of alcohol or psychotropic substances. Closed-toe shoes are mandatory for entry to the trails; failure to comply with this rule may result in denied entry without the right to a refund. Anura’s staff will decide if non-closed footwear allows entry. If entry is permitted without closed shoes, it will be under the client’s responsibility.
10. Weather Policy: Activities take place under any weather condition, except when Anura staff determines significant risks. In such cases, the tour will be rescheduled based on Anura’s availability, or a 50% refund will be offered. Tours are not canceled in advance due to the unpredictable nature of the weather, and any cancellation due to inclement weather will be announced on-site.
11. Privacy and Data Protection: Personal information provided will be used exclusively for managing the reservation. We do not share personal data with third parties without the client’s express consent.
12. Travel Insurance: It is recommended to acquire adequate travel insurance to cover any eventuality during the activities.

By completing the reservation and making the payment, the client fully accepts these terms and conditions. Any questions should be resolved before confirming the reservation.